Refund policy
At Raddzy Analyzer, customer satisfaction is important to us. Please read our policy carefully before making a purchase.
Exchange Policy
We currently follow an Exchange-Only Policy.
If you receive:
- A damaged product
- A defective product
- A wrong product
- A product with a manufacturing issue
You may request a replacement/exchange within 7 days of delivery.
To process your exchange request, please contact our support team with:
- Order ID
- Product photos/videos
- Description of the issue
Our team may verify the issue before approving the exchange.
Refund Policy
We do not offer returns or refunds under normal circumstances.
A refund will only be initiated in the following case:
- If an approved replacement/exchange cannot be fulfilled due to stock unavailability
In such situations, the refund will be processed to the original payment method within 5–10 business days.
Conditions for Exchange Eligibility
To qualify for exchange:
- Product must be in original condition
- Product must include original packaging and accessories
- Product must not be physically damaged due to misuse
- Request must be submitted within the eligible time period
Non-Eligible Cases
Exchange or refund requests will not be accepted for:
- Change of mind
- Incorrect orders placed by customer
- Products damaged due to improper handling
- Normal wear and tear
Contact Us
For exchange-related support:
Email: support@raddzyanalyzer.com