1. Return Eligibility (Strict Conditions)
Returns are accepted only if all conditions below are met:
Return request raised within 1 days (24 hours) of delivery
Product must be unused, undamaged, and in original condition
All accessories, packaging, and invoice must be intact
Unboxing video proof is mandatory for any claim
Product should not be installed, activated, or used extensively
2. Valid Reasons for Return
Returns will be accepted only in the following cases:
Product received is damaged during transit
Product is defective or not working properly
Wrong product delivered
3. Non-Returnable Cases
We do NOT accept returns or refunds for:
Change of mind after purchase
Lack of product understanding or expectations mismatch
Used, installed, or tampered products
Minor cosmetic issues that do not affect functionality
Delay in delivery caused by courier partners
4. Return Process
To initiate a return:
Contact us within 24 hours of delivery
Share:
Order details
Issue description
Unboxing video & images
Our team will review and approve/reject within 2–3 working days
5. Refund Policy
Refunds are processed only after product inspection
If approved, refund will be initiated within 5–7 working days
Refund will be credited to the original payment method
Deductions (if applicable):
Shipping charges are non-refundable
A restocking fee (10–20%) may apply
Return shipping cost may be borne by customer (case dependent)
6. Replacement Option (Preferred)
In case of defect/damage, we recommend replacement instead of refund
Replacement will be processed faster (within 5–7 days)
7. Return Shipping
Customer must securely pack the product
Product must pass quality inspection after return
Damaged returns will be rejected
8. Cancellation Policy
Orders can be cancelled only before dispatch
Once shipped, cancellation is not allowed
9. Warranty
Limited warranty covers manufacturing defects only
Does not cover physical damage, misuse, or unauthorized repair
10. Contact Us
📞 +91 84469 12648
📧 support@raddzy.com
🕒 Mon – Sat | 10:00 AM – 6:00 PM